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Terms of Service

Last updated: [02/03/2025]

1. Introduction

Welcome to Shoppia (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our website [www.shoppiastoreuk.com] (“Site”) and any products or services you purchase from us.

By accessing or using our Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not access or use our Site.

2. Our Business Model

Shoppia operates as a logistics-based dropshipping e-commerce business.
This means that we source products from third-party suppliers and manufacturers, who ship the products directly to our customers. We do not hold stock in the UK, and products may be dispatched from suppliers located in the UK, the European Union, or international fulfilment centres.

We carefully select our suppliers and logistics partners to ensure product quality, reliability, and timely delivery.

3. Eligibility

By using our Site, you confirm that you:

  • Are at least 18 years of age (or have the consent of a parent or legal guardian);

  • Will provide accurate, complete, and current information during checkout;

  • Will use the Site only for lawful purposes and in accordance with these Terms.

We reserve the right to refuse service, cancel orders, or restrict access if we suspect a violation of these Terms or fraudulent activity.

4. Account Registration

You may create an account to simplify your shopping experience.
You are responsible for maintaining the confidentiality of your account information and password and for all activities that occur under your account.

We are not liable for any loss or damage resulting from your failure to protect your account credentials.

5. Orders and Payments

All orders are subject to acceptance and availability.

5.1 Pricing and Currency

All prices are displayed in British Pounds (GBP) and include VAT where applicable.
We reserve the right to update prices or correct errors at any time without prior notice. In the event of a pricing error, we may cancel the order and issue a full refund.

5.2 Payment Methods

We accept secure payments via credit/debit cards, PayPal, and other authorised payment gateways.
By submitting payment information, you confirm that you are authorised to use the selected payment method.

6. Shipping and Delivery

Since Shoppia operates under a dropshipping logistics model, delivery times may vary depending on product location and destination.

6.1 Shipping Times

Typical delivery timeframes are:

  • UK deliveries: 7–15 business days

  • International deliveries: 10–20 business days

Please note that these timeframes are estimates and may vary due to customs inspections, carrier delays, or other unforeseen circumstances.

6.2 Tracking

Whenever possible, we provide tracking details so customers can monitor the progress of their shipment.

6.3 Customs and Duties

Customers are responsible for any customs fees, import taxes, or duties that may apply to international shipments.

7. Returns and Refunds

Our Refund Policy outlines the process for returns and replacements. You can find it on our website under Refund Policy.

In summary:

  • You have 14 days from the date of receipt to request a return under the UK Consumer Rights Act.

  • Items must be unused, undamaged, and in original packaging.

  • Certain products (e.g., intimate goods, customised items, or health-related products) may not be eligible for return for hygiene reasons.

Refunds are processed once we or our suppliers confirm the item’s return condition.

8. Product Descriptions and Availability

We make every effort to ensure product descriptions, images, and specifications are accurate. However, slight variations may occur due to lighting, manufacturing differences, or screen settings.

All products are subject to availability. If an item becomes unavailable after your order is placed, we will notify you and issue a refund.

9. Intellectual Property

All content on shoppiastoreuk.com, including logos, text, graphics, and product images, is the property of Shoppia or its licensors and protected by UK and international copyright laws.

You may not reproduce, distribute, or modify any part of the Site without prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law:

  • Shoppia shall not be liable for any indirect, incidental, or consequential damages, including loss of data or profits, arising from your use of the Site.

  • Our total liability for any claim shall not exceed the total amount paid by you for the product in question.

Nothing in these Terms limits your rights under the Consumer Rights Act 2015 or excludes our liability for death, personal injury, or fraud caused by our negligence.

11. Force Majeure

We are not responsible for delays or failures in performance resulting from events beyond our reasonable control, such as natural disasters, strikes, or transport disruptions.

12. Termination

We may suspend or terminate your access to the Site at any time, without notice, if we reasonably believe you have violated these Terms.

13. Changes to These Terms

We may revise these Terms from time to time. The most current version will always be available on our Site. Your continued use of the Site after any changes means you accept the updated Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Information

For questions, concerns, or complaints regarding these Terms, please contact us at:
📧 support@shoppiastoreuk.com
🌐 www.shoppiastoreuk.com
© 2025 Shoppia